This workstream represents the customer to user experience. Any and all proposals should be created with two things in mind: delighting our customers and educating them on the expansive and evolving world of DeFi.
- This category should include all requests to create and/or help improve the customer support experience.
- The main goal of this workstream is to focus on how the user interprets and interacts with the product. We want to ensure our users have a great experience and feel taken care of. (ie: collecting feedback, offering guides, and being available frequently for 1:1 support guidance)
- Some examples of discussions and proposals should include things like: Support software integrations/solutions, ideas for documentation and helpdesk guides, automated systems for support, staffing, leadership, and budgeting.