2022 July-Dec Moderation
The Community Moderation Workstream is primarily responsible to support the
community and to maintain the integrity of all ShapeShift various platforms such as
Discord, The Forum, Boardroom and Notion. Future platforms that the community
chooses to implement may also be included. This workstream is used daily to ensure
the smooth operation of the ShapeShift DAO.
This proposal is to renew the Moderation Workstream, re-elect Giantkin as leader and
fund the workstream through the end of December 2022.
Moderation supports all workstreams and all users within each of the platforms it
moderates. As we bring more members into the various platforms, moderators act as so
much more than bot managers and spam blockers. Not only do the moderators set up
the verification process, they are the point of contact for members having issues with
the verification process. They function as the greeters of the DAO, if you will. Our team
of moderators clears the path for new members, new contributors and new supporters
by facilitating a fluid user experience. Enthusiastic about all things defi and crypto,
empowering community members, new and old alike, on their journey to selfempowered entrepreneurism.
The mission of this workstream is simple: to help people. Moderation is the workstream
you never knew you needed, but couldn’t live without. From welcoming new users to
setting up Zoom calls to managing bots. Moderation is here to support the community.
This workstream strives to create a space that fosters security, growth and innovation.
Our team of trustworthy, confident and enthusiastic moderators allows for
decentralization of community moderation. This may address the point of preventing
accusations of vested interest, since only community elected mods have the power to
preserve and maintain the DAO culture.
2022 July-Dec Moderation Workstream Renewal 2
As the workstream leader, I want to make the user feel like they are able to relax. Users
are most likely talking from their home space, home usually means they feel safe. I want
to keep that feeling in our group.
Moderators take on wide variety of tasks, including but not limited to:
Organize user flow via roles, channels and bots
Create and maintain scheduled events in sesh & Discord
Provide protection from scammers
Warn abusers (strike system established by Giantkin)
Providing Discord support
Facilitating ‘temps’ for a job, for example, providing the DJ with a role for the event
Help maintain and update server images such as avatars, stickers, emojis, etc.
Provide moderation support (live when possible) for meetings and community
Drive users to the proper channels
Continually monitoring channels, and other server banlists for potential
spam/scammers and adding them into our banlist
Taking part in Support/Ops triage process by shuttling members requesting support
to the proper channels, connecting with self help resources, #support, Zendesk, etc
Appropriate use of Admin Switch by Community Moderation Workstream Leader
What are the goals of this workstream? What metrics can this workstream’s
success be measured against?
Provide 12 hour moderation coverage to ShapeShift DAO’s community channels,
with the eventual goal to provide 24 hour coverage
—I like to Under Promise, and Over Deliver. I think i can stand by my actions so far to date.
Proactively ban 90% of scammers/bots that try to sneak into ShapeShift discord
2022 July-Dec Moderation Workstream Renewal 3
Ensure that all community meetings are scheduled on the calendar
The Moderation Workstream is successful when you don’t notice that it’s there.
During the Jan - June 2022 term, the Moderation Workstream has accomplished the
Stopped 21 raids (at the time of this posting)
Banned 922+ bots (at the time of this posting)
Assisted with Education with a new user flow
Sustainability updates to server roles and channels
Updates to Role Selector
Created embeds to improve readability
Keeps the discord clear of spammers
Limits the Scammers on server
Growing member list, growing expense.
2022 July-Dec Moderation