SCP # Proposal to create Community Moderation Workstream as an independent workstream

Hey Fox Fam. This is the initial forum post for creating the Community Moderation Workstream. I’ve taken the liberty of posting in the SCP format. After feedback here, I will move to an official Ideation post.

Summary

Why should people use this workstream? What is it for?

The Community Moderation Workstream will be primarily responsible to support the community and to maintain the integrity of all ShapeShift various platforms such as Discord, The Forum, Boardroom and Notion. Future platforms that the community chooses to implement may also be included. This workstream is used daily to ensure the smooth operation of the ShapeShift DAO.

This proposal is to establish the Moderation Workstream, elect Giantkin as leader and fund the workstream through June 2022.


Abstract

How exactly is this different than the other categories we already have?

Moderation supports all workstreams and all users within each of the platforms it moderates. The first community moderators, Giantkin and Hunt, were hired by FOX Token holders for 4 months, but a workstream was not established. After over 3 months of service and learnings, it’s clear that the need for community moderation is growing and it makes sense to operate as a Workstream rather than a “Special Project.”

As we bring more members into the various platforms, moderators will act as so much more than bot managers and spam blockers. Not only will the moderators set up the verification process, they will be the point of contact for members having issues with the verification process. They will function as the greeters of the DAO, if you will. Our team of moderators will be clearing the path for new members, new contributors and new supporters by facilitating a fluid user experience. Enthusiastic about all things defi and crypto, empowering community members, new and old alike, on their journey to self-empowered entrepreneurism.


Motivation

What is the mission of this workstream?

The mission of this workstream is simple: to help people. Moderation is the workstream you never knew you needed, but couldn’t live without. From welcoming new users to setting up Zoom calls to managing bots. Moderation is here to support the community. This workstream strives to create a space that fosters security, growth and innovation.

A team of trustworthy, confident and enthusiastic moderators will allow for decentralization of community moderation. This may address the point of preventing accusations of vested interest, since only community elected mods have the power to preserve and maintain the DAO culture.

As the workstream leader, I want to make the user feel like they are able to relax. Users are most likely talking from their home space, home usually means they feel safe. I want to keep that feeling in our group


Specification

Moderators will take on wide variety of tasks, including but not limited to:

  • Organize user flow via roles, channels and bots
  • Provide protection from scammers
  • Warn abusers (strike system established by Giantkin)
  • Providing Discord support
  • Facilitating ‘temps’ for a job, for example, providing the DJ with a role for the event
  • Maintain and update server images such as avatars, stickers, emojis, etc.
  • Provide moderation support (live when possible) for meetings and community events
  • Drive users to the proper channels
  • Continually monitoring channels, and other server banlists for potential spam/scammers and adding them into our banlist
  • Taking part in Ops triage process by shuttling members requesting support to the proper channels, connecting with self help resources, #support, Zendesk, etc as appropriate

What are the goals of this workstream? What metrics can this workstream’s success be measured against?

  • Provide 12 hour moderation coverage to ShapeShift DAO’s community channels, with the eventual goal to provide 24 hour coverage
  • Proactively ban 90% of scammers/bots that try to sneak into ShapeShift discord
  • Ensure that all community meetings are scheduled on the calendar

The Moderation Workstream is successful when you don’t notice that it’s there.

Will your workstream hold recurring meetings?

This workstream will be in regular communication, as facilitating smooth communication is one of the main jobs. Moderators will be available and accessible as frequently as possible. Regular office hours will not be needed as moderators are almost always watching.

Does this workstream require immediate funding?

Yes. Funding for current proposal ends 11.30.21.


Budget

The funding of this workstream would be requested for funding for the workstream leader (Giantkin) and adding to the moderation team as the needs continue to grow. A Community Moderator will be brought on immediately to help with establishment and duties of the workstream.

Moderation Helpers would be brought on with a staggered start to hopefully better reflect the growth needed within this workstream. The Mod Helper pool allows the flexibility to hire these likely to be part time positions and on an as-needed basis. Any funds not used will be returned to the DAO at the end of the workstream budgeted timeframe.

In addition, additional funds are requested for bots and discretionary reasons. These reasons could range from cross work stream funds, subscriptions, tipping extremely helpful community members, and more. These funds are higher the first two months to include room for test/trial runs of potential mod helpers on an “trial” basis.


Benefits

The benefits to this proposal are too numerous to name. In short, it will allow our Fox family to continue focusing on the incredible work they are doing.


Drawbacks

The drawbacks to the proposal focus around trust. Setting up this workstream means giving power to kick/ban and otherwise punish users. Each moderator must have personal integrity and loyalty to the best interest of the ShapeShift DAO. Moderators must be able to act, accept criticism and offensive responses, without letting those influence action.

9 Likes

After thinking about my initial feedback, I have changed my mind - my apologies for the confusion. I must have just blanked over an entire paragraph when reading, and realized that many of my concerns were addressed in the post itself. :cold_sweat:

I think these roles are needed, and any concerns about cost are far outweighed by the benefits described. @giantkin, thanks for the effort in putting this together. Honestly, if we had more of your ability in more places around the web, we would be better off.

5 Likes

@giantkin you have been doing an amazing job on the community moderation front (along with @huntthewick of course) - you have my support to move this forward and fund this Workstream!

4 Likes

I’m also in full support of this workstream being created. @giantkin has been super helpful, for me personally he has solved every issue I had whether it being not being able to access a channel in discord or trying to solve my mic problems :smiley:

This is what the DAO is about - the community! So to facilitate smooth operation, the community needs this first point of contact for support.

Well done for doing such an amazing job already!

4 Likes

I’ve taken a little bit of time to think about the route that this proposal has gone and I’ve decided its probably most beneficial that I express a few thoughts for the entire community to see here. My first major concern at this point is the scope of the workstream and the ability for the workstream to expand. I really love the idea that the moderation workstream can be an independent workstream, however I’d like to possibly suggest adding some sort of language regarding the scope of responsibility that this workstream and its contributors engage in.

I specifically would like to see a ShapeShift DAO where we have highly active cmods, who are not only acting as anti-spam/ban hammers to protect our community - but growth focused individuals too. To be 100%, I don’t think that the pay rate that I wrote (3k for comod & the other funds for part-time/intern positions) aligns with the assumed scope of duties laid out above. That does not imply that I believe you should not be paid what you’re asking for GK, if not more in my honest opinion if you were to have asked for it.

I guess what I’m trying to say here is, if the ‘community’ moderation workstream is to be an entire workstream - I would hope that it is ready to expand with marketing & growths needs as I do not believe marketing & growth has a budget to pick up the torch on many of the duties that I regularly take part in within the ‘cmod’ special project. I had honestly hoped that I would have the chance to help direct/possibly train individuals focused more on community growth/marketing efforts within the ‘cmod’ workstream. I had not honestly ever pictured/theorized that this workstream/project would effectively be a ‘robocop effort’ to the core.

I appreciate the language about helping support the community, however as far as I know now we don’t necessarily have anyone to take over those things that you and I do (although the community is getting better about supporting one another with information/help). My concern is that I’ve been told by you @giantkin and @miss on discord that I should not edit this proposal anymore (after I finished writing the budget?) - so where does that leave me? I believe that I am going to continue doing ‘cmod’ related tasks daily (early morning/late night responsibilities most of the time). Do I not get an administrative say in the direction this goes anymore?

Thanks again for putting this forward GK and I support you, I do have concerns about the best route for the DAO in regards to being capable of supporting growth. Which is the whole reason I created the first proposal for this project.

3 Likes

i found the proposal well intentioned and also touches the well-being of the community, its a noble purpose… for sure. But i also believe hunt has valid concerns, guys. please consider his comments. :arrow_heading_up:

2 Likes

We all know being the ban hammer in a community like this is HUGELY important and I love that the goal is 24 hour coverage. While I don’t think it should be a blocker, I think all CMODs would also benefit from a brief customer support workstream overview so the “shuttling members” process goes smoothly.

I also love this: “They will function as the greeters of the DAO, if you will. Our team of moderators will be clearing the path for new members, new contributors and new supporters by facilitating a fluid user experience. Enthusiastic about all things defi and crypto, empowering community members, new and old alike, on their journey to self-empowered entrepreneurism.” let’s keep the bright eyed culture going here and keep the excitement alive. Having a group leading this front will be great.

In full support!

5 Likes

Edits forthcoming

Thanks for the feedback. will be reworking this sometime wednesday.

3 Likes

Absolutely agree having a training with support is a must!
And perhaps support would be willing to share their documentation template for the moderation workstream to start building a documentation library as well!

4 Likes

Glad you took a second look! :wink:

GK took a lot of your initial feedback into consideration when putting this proposal together. It was incredibly helpful to have. I love seeing all the teamwork that goes into the dao, lending our strengths to others. I appreciate all the time you took into giving your feedback (and hope we didn’t plagiarize you too extensively :laughing:).

4 Likes

Full support moving forward after speaking to you today.

4 Likes

Hey Fox Fam. This is the updated forum post for creating the Community Moderation Workstream. I’ve taken the liberty of posting in the SCP format. After feedback here, I will move to an official Ideation post.

SCP # Proposal to create Community Moderation Workstream as an independent workstream


Summary

Why should people use this workstream? What is it for?

The Community Moderation Workstream will be primarily responsible to support the community and to maintain the integrity of all ShapeShift various platforms such as Discord, The Forum, Boardroom and Notion. Future platforms that the community chooses to implement may also be included. This workstream is used daily to ensure the smooth operation of the ShapeShift DAO.

This proposal is to establish the Moderation Workstream, elect Giantkin as leader and fund the workstream through June 2022.


Abstract

How exactly is this different than the other categories we already have?

Moderation supports all workstreams and all users within each of the platforms it moderates. The first community moderators, Giantkin and Hunt, were hired by FOX Token holders for 4 months, but a workstream was not established. After over 3 months of service and learnings, it’s clear that the need for community moderation is growing and it makes sense to operate as a Workstream rather than a “Special Project.”

As we bring more members into the various platforms, moderators will act as so much more than bot managers and spam blockers. Not only will the moderators set up the verification process, they will be the point of contact for members having issues with the verification process. They will function as the greeters of the DAO, if you will. Our team of moderators will be clearing the path for new members, new contributors and new supporters by facilitating a fluid user experience. Enthusiastic about all things defi and crypto, empowering community members, new and old alike, on their journey to self-empowered entrepreneurism.


Motivation

What is the mission of this workstream?

The mission of this workstream is simple: to help people. Moderation is the workstream you never knew you needed, but couldn’t live without. From welcoming new users to setting up Zoom calls to managing bots. Moderation is here to support the community. This workstream strives to create a space that fosters security, growth and innovation.

A team of trustworthy, confident and enthusiastic moderators will allow for decentralization of community moderation. This may address the point of preventing accusations of vested interest, since only community elected mods have the power to preserve and maintain the DAO culture.

As the workstream leader, I want to make the user feel like they are able to relax. Users are most likely talking from their home space, home usually means they feel safe. I want to keep that feeling in our group


Specification

Moderators will take on wide variety of tasks, including but not limited to:

  • Organize user flow via roles, channels and bots
  • Provide protection from scammers
  • Warn abusers (strike system established by Giantkin)
  • Providing Discord support
  • Facilitating ‘temps’ for a job, for example, providing the DJ with a role for the event
  • Maintain and update server images such as avatars, stickers, emojis, etc.
  • Provide moderation support (live when possible) for meetings and community events
  • Drive users to the proper channels
  • Continually monitoring channels, and other server banlists for potential spam/scammers and adding them into our banlist
  • Taking part in Ops triage process by shuttling members requesting support to the proper channels, connecting with self help resources, #support, Zendesk, etc as appropriate
  • Appropriate use of Admin Switch by Community Moderation Workstream Leader

What are the goals of this workstream? What metrics can this workstream’s success be measured against?

  • Provide 12 hour moderation coverage to ShapeShift DAO’s community channels, with the eventual goal to provide 24 hour coverage
  • Proactively ban 90% of scammers/bots that try to sneak into ShapeShift discord
  • Ensure that all community meetings are scheduled on the calendar

The Moderation Workstream is successful when you don’t notice that it’s there.

Will your workstream hold recurring meetings?

This workstream will be in regular communication, as facilitating smooth communication is one of the main jobs. Moderators will be available and accessible as frequently as possible. Regular office hours will not be needed as moderators are almost always watching.

Does this workstream require immediate funding?

Yes. Funding for current proposal ends 11.30.21.


Budget
$USD
The funding of this workstream would be requested for funding for the workstream leader (Giantkin) and adding to the moderation team as the needs continue to grow. A Community Moderator will be brought on immediately to help with establishment and duties of the workstream.

Discretionary funds will be used to compensate Moderation Helpers and pay for bots. Moderation Helpers would be brought on with a staggered start to hopefully better reflect the growth needed within this workstream. The workstream leader will have flexibility to hire these likely to be part time positions and on an as-needed basis. Any unused funds will count towards next months budget allocation.
In addition, additional funds are requested for bots and discretionary reasons. These reasons could range from cross work stream funds, subscriptions, tipping extremely helpful community members, and more. These funds are higher the first two months to include room for test/trial runs of potential mod helpers on an “trial” basis.
Numbers Represented in USD$

Benefits

The benefits to this proposal are too numerous to name. In short, it will allow our Fox family to continue focusing on the incredible work they are doing.


Drawbacks

The drawbacks to the proposal focus around trust. Setting up this workstream means giving power to kick/ban and otherwise punish users. Each moderator must have personal integrity and loyalty to the best interest of the ShapeShift DAO. Moderators must be able to act, accept criticism and offensive responses, without letting those influence action.

5 Likes

Thanks for hearing out the community on this and addressing the feedback to make a proposal that the community sees to better fit.

Appreciate all the time and work on this!

3 Likes

I support this. And I like seeing all the engaged dialogue around it. I do have one question - the budget presented - is that in FOX or $USD? Thanks @giantkin

2 Likes

Good catch, USD, slightly more than initial budget. But room to add another person, plus.

3 Likes

Looks perfect @giantkin

1 Like