Summary
The Community Moderation Workstream is primarily responsible to support the community and to maintain the integrity of all ShapeShift various platforms such as Discord, The Forum, and Notion. Future platforms that the community chooses to implement may also be included. This workstream is used daily to ensure the smooth operation of the ShapeShift DAO.
This proposal is to renew the Moderation Workstream, re-elect Giantkin as leader and fund the workstream through the end of June 2023.
Total Ask is $11600/m
Total through June 2023 is $69.6k
Charter
During this proposals timeframe, if at any time Moderation lead needs to leave (or be asked to leave)
the Leaders group can force vote out the Moderation lead (or put leader on hold).
- Temp position given to other mod members, number 2 first would be put in ‘charge’ until lead returns, or a new lead is voted in.
- Moderation Leader decides which contributor fills the roles needed.
Abstract
Moderation supports all workstreams and all users within each of the platforms it moderates. As we bring more members into the various platforms, moderators act as so much more than bot managers and spam blockers. Not only do the moderators set up the verification process, they are the point of contact for members having issues with the verification process. They function as the greeters of the DAO, if you will. Our team of moderators clears the path for new members, new contributors and new supporters by facilitating a fluid user experience. Enthusiastic about all things defi and crypto, empowering community members, new and old alike, on their journey to self-empowered entrepreneurism.
Motivation
The mission of this workstream is simple: to help people. Moderation is the workstream you never knew you needed, but couldn’t live without. From welcoming new users to setting up Zoom calls to managing bots. Moderation is here to support the community. This workstream strives to create a space that fosters security, growth and innovation.
Our team of trustworthy, confident and enthusiastic moderators allows for decentralization of community moderation. This may address the point of preventing accusations of vested interest, since only community elected mods have the power to preserve and maintain the DAO culture.
As the workstream leader, I want to make the user feel like they are able to relax. Users are most likely talking from their home space, home usually means they feel safe. I want to keep that feeling in our group.
Specification
Moderators take on wide variety of tasks, including but not limited to:
- Organize user flow via roles, channels and bots
- Create and maintain scheduled events in sesh & Discord
- Provide protection from scammers
- Warn abusers (strike system established by Giantkin)
- Issue Bans based on abuse (temp/forever bans)
- Providing Discord support
- Facilitating ‘temps’ for a job, for example, providing the DJ with a role for the event
- Help maintain and update server images such as avatars, stickers, emojis, etc. (graymachine)
- Provide moderation support (live when possible) for meetings and community events
- Drive users to the proper channels
- Continually monitoring channels, and other server banlists for potential spam/scammers and adding them into our banlist
- Taking part in Support/Ops triage process by shuttling members requesting support to the proper channels, connecting with self help resources, #support, Zendesk, etc as appropriate
- Appropriate use of Admin Power by Moderation Workstream Leader
- Moving Donova from Marketing to Moderation transition for Telegram basic moderation/some repost duties.
What are the goals of this workstream?
- Provide 12 hour moderation coverage to ShapeShift DAO’s community channels, with the eventual desired goal to provide 24 hour coverage if needed.
- Proactively ban 90% of scammers/bots that try to sneak into ShapeShift discord
- Ensure that most community meetings are scheduled on the calendar
- The Moderation Workstream is successful when you don’t notice that it’s there.
- Enforce the Code Of Conduct as recently updated, to the best of ability.
During the Jan - June 2022 term, the Moderation Workstream has accomplished the following:
- Stopped 34 raids (as of the last Allfox in October) (rough handcount)
- Setup a new user flow for Languages
- Sustainability updates to server roles and channels
- Updates to Role Selector
- Changed Captcha Bots to one that has language options
Benefits
- Keeps the discord clear of spammers
- Limits the Scammers on server
Drawbacks
- Growing member list, growing expense.
