About the Customer Support Workstream

Workstream Discussion Customer Support
1

This workstream represents the customer to user experience. Any and all proposals should be created with two things in mind: delighting our customers and educating

  • them on the expansive and evolving world of DeFi.

    This category should include all requests to create and/or help improve the customer support experience.

  • The main goal of this workstream is to focus on how the user interprets and interacts with the product. We want to ensure our users have a great experience and feel taken care of. (ie: collecting feedback, offering guides, and being available frequently for 1:1 support guidance)
  • Some examples of discussions and proposals should include things like: Support software integrations/solutions, ideas for documentation and helpdesk guides, automated systems for support, staffing, leadership, and budgeting.
2

Delighting the customers is something out of the Ryan Cohen playbook and I’m all here for it. It’s what made Chewy.com the company it is today. I think customer focus, experience and delivering them the best and most educated experience possible from start to finish can help differentiate the DAO.