Hey Mogie thanks for the reply. More insights and information sharing would be greatly appreciated and very useful for Product. Regarding budget, I guess I would like to better understand the need for 4 people and as capybara pointed out the cost per ticket and if its worth it to the DAOs bottom line. I personally feel that in this market, we should be focused on building and having the most minimal customer support cost that we can. Then as we grow, we can scale up accordingly. There might also be opportunity to leverage the Ops team even if their counter proposal doesn’t pass, because Ops is truly in the trenches with the product and already very active on Discord and the community.
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